Heating and Cooling registrations
Tenants who've been invited, registered, completed and outstanding to chase.
| Status | Tenant | Development / apartment | Move-in | Contact | Updated | Actions |
|---|---|---|---|---|---|---|
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"DD complete" means the Servus Direct Debit form has been submitted. The line under each status shows how we know, strongest first: Servus's own confirmation email, then submission detected on the form, then the tenant's word. Open the pre-filled warranty form (declarations, Heat and Chill are already ticked), enter the leaseholder name, click your "Insert Muuvo signature" bookmark (see Warranty signature), and submit. The tenant then moves to Complete by itself (if it doesn't, press "Mark warranty sent").
Servus developments
The buildings tenants choose from on the Servus registration page. Changes show there straight away.
| Development | Address | On tenant form |
|---|---|---|
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Switch a development off to remove it from the tenant form. Past registrations keep their development, and you can switch it back on at any time.
Emails and reminders
What Servus tenants are sent, and when. Changes apply to the next email sent.
Reminders go to tenants who haven't completed their Direct Debit, counted from the day they were last invited. They stop as soon as the Direct Debit is done, or when a tenant is removed from the list. They're sent between about 9am and 5pm.
In the message: leave a blank line between paragraphs, put **two stars** around text to make it bold, {first_name} becomes the tenant's first name, and {register_button} is where the red "Register now" button goes.
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Warranty signature
Put Muuvo's signature on the Servus warranty form with one click.
The signature
Servus's form doesn't let us pre-fill a signature, so a browser bookmark puts this into the signature box for you. It works on a computer (Chrome, Edge, Safari or Firefox), not on phones.
Set it up once
- Show your browser's bookmarks bar: press Ctrl+Shift+B (Windows) or Cmd+Shift+B (Mac).
- Drag this button onto the bookmarks bar (if you already have one from before 11 Nov 2026, delete it and drag this new one, so submitted forms are marked Complete by themselves): Insert Muuvo signature
Can't drag it? , then add a new bookmark named "Insert Muuvo signature" and paste the code in as its address.
Each time you send a warranty form
- Press Open warranty form on the tenant's row. The tenant's details, the two declarations, Heat and Chill are already filled in.
- Type the landlord's name in Leaseholder - Confirm Name.
- Click Insert Muuvo signature on your bookmarks bar. The signature appears in the box straight away.
- Check everything and press Submit. The tenant moves to Complete here by itself, marked with your name. If it doesn't within a minute, press Refresh, then Mark warranty sent.
CEP tenancy forms
CEP's own Tenancy Management Form, filled in with the details we hold and emailed to CEP.
| Status | Property | New tenant | Start date | Leaseholder | Actions |
|---|---|---|---|---|---|
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Download a form to check it. "Test Send" emails it to you instead of CEP.
Resident requests
Tenants who registered themselves on the website and confirmed their email. Check each one is a Muuvo tenant, then approve or reject it.
| Status | Tenant | Building / apartment | Supplier | Move-in | Contact | Actions |
|---|---|---|---|---|---|---|
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Approving a Servus request emails the tenant the Servus registration link and adds them to Servus registrations as Invited (as "Invite a tenant" does). Approving a CEP request creates a CEP tenancy form for you to check and send. If the tenant didn't know their supplier, choose it before approving. Tenants already invited by Muuvo skip this list and go straight to their Servus form.
API access
Keys that let other systems, such as your CRM, send tenancies straight into this platform for every supplier.
How it works
An external system posts each new tenancy with its own reference. We match the building to its supplier, then create the Servus invite (emailed to the tenant) or the CEP Tenancy Management Form (ready for you to check and send). Sending the same reference again updates it. Share the integration guide and a key with the company's developers.
| Key | Created | Last used | Status | Actions |
|---|---|---|---|---|
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Revoke a key straight away if it may have been shared with the wrong person. The company can be given a new one.
Dashboard users
Everyone who can sign in to this dashboard. Each person gets their own email and password.
| User | Last signed in | Actions |
|---|---|---|
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